Casimpo Casino Customer Support in the UK

Our Online Casino Casimpo support service helps players with account access, verification, payments, bonus questions, game issues and safer gambling requests. UK players can contact the team through the channels below.

Contact Methods

Phone Support

Call +442077809100 for direct assistance with general enquiries. Before discussing account details, support may ask you to confirm your identity for security reasons. Keep your username or registered email address ready, but never share your password.

Email Support

For account, cashier or technical questions, contact customer support at [email protected]. Include your registered email address, username if available, and a clear description of the issue. Do not send passwords, full card numbers, PINs or online banking details by email.

Contact Form

Use the contact form on the Casimpo Casino website for written enquiries. Choose the most relevant topic, explain the issue clearly and add any useful details such as transaction dates, game names or error messages. After submitting the form, wait for the support team to review your request.

Live Chat

Live chat is available through the website support area and is the fastest online option for many account questions. Chat agents can help with verification, deposits, withdrawals, bonus terms, technical problems and general casino guidance.

Response Times

Phone support offers the quickest way to speak with the team directly. Email enquiries are usually reviewed within 12 hours, while contact form requests are normally handled within 24 hours. Live chat is the fastest online channel and can be used for urgent account, payment or technical questions. Responsible gambling messages are treated as priority support requests.

Common Support Topics

Account registration and login help
Identity and age verification documents
Deposit and withdrawal questions
Payment method verification
Bonus rules and wagering requirements
Free spins and promotion eligibility
Game rules, RTP information and payout questions
Technical errors or access problems
Account limits, time-outs and self-exclusion
Responsible gambling support

Security Reminders

Casimpo Casino support will not ask for:

Your account password
Full debit card details
CVV codes
Online banking passwords
PIN numbers
Remote access to your device

If you need to send documents for verification, follow the instructions provided by the support team and cover sensitive card details where required.

Responsible Gambling Support

Casimpo Casino provides safer gambling tools including deposit limits, time-outs, cooling-off options and self-exclusion. If you are worried about your gambling activity, contact the Responsible Gaming Team through live chat or email [email protected].

Players registered with GAMSTOP or another self-exclusion service should not create or use an account. Casimpo Casino is intended for players aged 18 and over only.

Contact Information

Registered Office:
387 Jubilee St, Stepney Green, London E1 3EH, UK

General Phone: +442077809100
Customer Support Email: [email protected]
Responsible Gambling Email: [email protected]
Complaints Email: [email protected]

Additional Information

You can check the FAQ and account dashboard for quick answers about deposits, withdrawals, verification and game history. Account holders can also review available safer gambling tools from their account area.

For complaints, use the dedicated complaints process described in the Terms and Conditions or email [email protected]. Provide your account details, a clear summary of the issue and any relevant dates or transaction references.