Responsible Gaming at Casimpo Casino

Casimpo Casino is committed to providing a safe, fair and responsible gaming environment for adult players. Gambling should always remain a form of entertainment, not a source of income, a way to solve financial problems or a reason to neglect personal responsibilities.

This page explains the safer gambling tools available at Casimpo Casino, how to set personal limits, how to take a break from play and where to find independent support if gambling is becoming difficult to control.

Staying in Control

Online casino games are based on chance. No strategy, system or betting pattern can guarantee winnings. Before you play, we encourage you to keep the following principles in mind:

• Only play with money you can afford to lose.
• Decide your budget before you start and do not exceed it.
• Do not try to recover losses by increasing your stakes.
• Learn the rules of each game before playing.
• Keep track of your deposits, wagers, losses and game history.
• Set time limits for each session.
• Do not gamble if you feel pressured, stressed or emotionally unsettled.
• Take a break if gambling starts affecting your work, family life, finances or wellbeing.

If you are concerned about your gambling activity, contact our support team at [email protected] or our responsible gambling team at [email protected].

Account Limits

Casimpo Casino provides tools that help players manage their activity. Depending on your account settings, you may be able to set daily, weekly or monthly limits for:

• Deposits
• Wagers
• Losses
• Session duration
• Time spent on the site

Limits may apply across accounts held within the operator network. Daily, weekly and monthly limits are normally assessed on rolling timeframes, such as the last 24 hours, last 7 days or last 30 days.

If you reduce a limit, the change may apply immediately. If you request an increase, a waiting period may apply before the higher limit becomes active.

Monthly Tailored Budget

As part of safer gambling monitoring, Casimpo Casino may review your activity and account information to help identify whether your play remains manageable. A monthly tailored budget may be used to help you stay aware of your net deposit activity over a rolling 30-day period.

For example, if you deposit GBP 100 and withdraw GBP 30, your net deposit amount for that period would be GBP 70.

You can review safer gambling tools through the Play Responsibly section of your account. If you want to discuss your limits or monthly budget, contact [email protected].

Time-Out

A time-out is a short break from gambling. It can be useful if you want to pause play without closing your account permanently.

During a time-out, access to gambling services may be blocked for the selected period. You may be able to set a time-out through the Responsible Gambling settings in your account. If you need help, contact [email protected].

Self-Exclusion

Self-exclusion is designed for players who need a longer break from gambling. If you choose self-exclusion, your access to Casimpo Casino services will be blocked for the agreed period.

Before self-exclusion is confirmed, you may receive information explaining what it means for your account, balances, open bets and future access. Once active, self-exclusion cannot normally be cancelled until the selected period has ended.

If your account is regulated under a Great Britain online gambling licence, self-exclusion may be available for a minimum period of 6 months and may be extended for further periods.

To request self-exclusion, use the responsible gambling section of your account or contact [email protected].

GAMSTOP

If you are considering self-exclusion, you may also register with GAMSTOP. GAMSTOP is a free service that allows people in Great Britain to self-exclude from online gambling companies licensed in Great Britain.

You can find more information at www.gamstop.co.uk.

Reality Check

A reality check helps you monitor how long you have been playing. When enabled, it displays a reminder after your selected period of play.

After the reminder appears, you may need to confirm whether you want to continue. If you continue, the timer resets for the next reminder period. You can usually adjust or cancel reality check settings through the responsible gambling section of your account.

Support Organisations

If gambling is causing concern, independent help is available. You may wish to contact one of the following organisations:

Organisation	Website	Contact
GamCare	www.gamcare.org.uk	[email protected]
Gamblers Anonymous UK	www.gamblersanonymous.org.uk	Support available through local groups
Gambling Therapy	www.gamblingtherapy.org	Online support and app resources
Counselling Directory	www.counselling-directory.org.uk/gambling.html	Directory of counselling services

You may also speak with your doctor, a local support centre or a trusted person if gambling is affecting your wellbeing.

Blocking and Filtering Software

Filtering tools can help block access to gambling websites on shared devices, family devices or personal devices where extra protection is needed.

Examples of filtering or blocking software include:

• GamBlock
• Net Nanny
• Cyber Patrol
• Qustodio

These tools are operated by third parties, so you should review their current features, pricing and compatibility before installing them.

Underage Gambling

Casimpo Casino is strictly for players aged 18 and over. Underage gambling is prohibited.

We carry out age verification checks and may request documents to confirm that a player is legally allowed to use the Services. If age cannot be verified, the account may be suspended until satisfactory proof is provided.

Adults should take care to prevent minors from accessing gambling websites through shared devices, saved passwords or payment details.

Parental Controls

Parental control tools can help reduce the risk of children accessing gambling content online. These tools are available on many computers, phones, tablets and gaming systems.

Parents and guardians may consider:

• Setting device-level restrictions
• Blocking gambling websites
• Using filtering software
• Keeping passwords and payment details private
• Monitoring browser and app activity
• Avoiding saved login details on shared devices

Contact Casimpo Casino

If you need help setting limits, taking a break, self-excluding or reviewing your gambling activity, contact us through the following channels:

General Support: [email protected]
Responsible Gambling: [email protected]
Phone: +442077809100

Casimpo Casino
387 Jubilee St, Stepney Green, London E1 3EH, UK