Casimpo Casino Terms and Conditions

A. General

These Terms and Conditions set out the rules that apply when you access, register with, play on, or otherwise use Casimpo Casino. Please read them carefully before using the website, because they form a binding agreement between you and the operator.
The Site is operated by ProgressPlay Ltd, referred to in these Terms as the Company, We, Us or Our. The registered operator address is Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta.
ProgressPlay Limited is licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/231/2012, issued on 16 April 2013. ProgressPlay Limited is also licensed and regulated in Great Britain by the Gambling Commission under account number 39335.
These Terms apply to all online casino games, mobile services, cashier services, promotional offers, account tools, support channels and any other activity made available through the Site.
By using the Site, creating an Account, placing a Bet, claiming a Bonus, using a free-to-play game or contacting support in relation to the Services, you confirm that you accept these Terms, the Privacy Policy, the relevant game rules and any promotion-specific terms.
Gambling can be addictive. Casimpo Casino is intended for entertainment only and must not be treated as a way to earn money or solve financial problems.
If you do not agree with these Terms, you must not register, deposit, play, claim promotions or use the Services. If you no longer agree after a change to these Terms, you should stop using the Site and request withdrawal of any available real-money balance, subject to verification, regulatory checks and these Terms.
References to Casimpo Casino, the Site or the Services include the desktop website, mobile website, account area, cashier, promotional pages, games, customer support tools and all related systems operated for the benefit of players.
Where a promotion, game, cashier method or feature has its own specific terms, those specific terms apply in addition to these Terms. If there is a conflict, the more specific rule will usually apply to that promotion, game, payment method or feature.
We may update these Terms from time to time for regulatory, legal, operational, technical, security, payment, responsible gambling or product reasons. Changes may be notified through the Site, email, account messages or another reasonable method.

B. Definitions

“Account” means a personal player account opened by an individual for the purpose of using the Services.
“Bet” or “Wager” means any stake, game entry, spin, ticket purchase or other participation amount placed through the Site.
“Bonus” means any bonus funds, free spins, free bets, free tickets, reward points, promotional credits, cashback, prize draw entry or other incentive made available by Casimpo Casino.
“Complaint” means a clear expression of dissatisfaction about the Services, an Account, a payment, a game result, a promotion, support handling or any other matter connected with the Site.
“Dispute” means a Complaint that has not been resolved through the internal complaints process within the timeframes set out in these Terms.
“Event” means any game round, casino event, bingo game, sports event or other event on which a Bet may be placed, where applicable.
“Games” means casino slots, table games, live casino games, bingo rooms, free-to-play games, promotional games and any other gaming products available through the Site.
“Player”, “You” or “Your” means the individual who registers an Account or uses the Services.
“PSP” means a payment service provider, card acquirer, wallet provider, banking provider, voucher provider or other payment processor used to handle deposits or withdrawals.
“Restricted Territories” means any jurisdiction where the Services are not permitted, not offered, blocked by the Company, or unlawful for you to access. The source terms define restricted territories with a UK-focused availability framework.
“Services” means all Games, payment tools, account tools, customer support functions, promotional features, responsible gambling tools and related activities available through the Site.
“Site” means casimpo-casino.uk and any related website, mobile site, hosted page or application interface operated for Casimpo Casino.
“Welcome Bonus” means an offer made available to an eligible new player after registration or a first qualifying deposit, subject to specific promotional terms.
Words in the singular include the plural where the context allows, and headings are included for convenience only.

C. Acceptance and Binding Effect

By using the Site, registering an Account, placing a Bet, depositing funds, claiming a Bonus, participating in a promotion or using any part of the Services, you agree to be bound by these Terms.
These Terms, together with the Privacy Policy, game rules, payment rules, responsible gambling rules and promotion-specific terms, constitute the full agreement between you and the Company regarding your use of the Services.
You confirm that you have not relied on any statement, representation or promise except those expressly included in these Terms or in the official terms of a specific product or promotion.
We may amend these Terms at our discretion where necessary. If a change materially affects your rights or obligations, we will take reasonable steps to notify you before the change takes effect.
Bets placed before a new version of the Terms becomes effective will normally be governed by the version in force when the Bet was placed, unless a legal or regulatory requirement requires otherwise.
Continued use of the Services after updated Terms take effect will be treated as acceptance of those updated Terms.
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining clauses will continue to apply.

D. Eligibility to Participate

You may only use the Services if you are at least 18 years old. Underage gambling is prohibited.
You must be the owner of a valid payment method used on your Account. Payment methods must be in your own name unless the Company expressly permits otherwise.
You must not use the Services if doing so would breach any law, regulation, court order, self-exclusion, gambling restriction or contractual obligation that applies to you.
You must not use the Services if you are located in a jurisdiction where the Services are unlawful, restricted or not offered.
You must not use the Services if you are registered with GAMSTOP, if you have self-excluded from the Company Network, or if you are subject to another restriction that prevents gambling.
You must not participate if you are an employee, officer, director, contractor, supplier, agent or closely connected person of the Company where such participation is restricted.
You must not participate in any Event where you can influence the outcome or have inside information that could create an unfair advantage.
You are solely responsible for determining whether your use of the Site is lawful in the place where you access it.
The availability of the Site must not be interpreted as an invitation to use the Services from a restricted or unlawful jurisdiction.
The Company may refuse registration, restrict access, suspend play, close an Account or void activity where eligibility requirements are not met.

E. Account Registration and Verification

To use the Services, you must register and open an Account. Registration must be completed personally by you and not by another person.
You must provide accurate, complete and current information during registration. This may include your full name, date of birth, residential address, email address, phone number and payment details.
You must update your details promptly if they change. Failure to keep details accurate may delay withdrawals, verification, support handling or responsible gambling processes.
You may only have one Account on the Site. Multiple Accounts, accounts opened by household members to abuse promotions, duplicate identities or linked accounts may be closed or consolidated.
Where more than one Account is opened or used in breach of these Terms, the Company may void bonuses, cancel bonus winnings, review real-money winnings and return remaining deposits where appropriate.
The Company may refuse to open an Account or may close an Account at its discretion, provided that existing contractual obligations and regulatory obligations are respected.
We may review information and documents provided by you as part of Know Your Customer, age verification, identity verification, anti-money laundering, fraud prevention and responsible gambling checks.
Additional KYC checks may be carried out where there is a high fraud score, unusual activity, inconsistent registration details, a high number of deposits, use of different IP addresses, abnormal gameplay, payment concerns or regulatory triggers.
Your Account must be verified before you are allowed to deposit, gamble with real money or bonus funds, use free spins or access free-to-play games where verification is required by law or regulation.
We may request proof of identity, such as a passport, driving licence or national identity card.
We may request proof of address, such as a utility bill, bank statement or other document showing your name and residential address, usually dated within the last three months.
We may request payment method verification, such as a partially covered card image, e-wallet profile screenshot, bank account proof, phone bill or other document showing that the payment method belongs to you.
We may request certified copies, notarised documents, source of funds evidence or source of wealth evidence where required for anti-money laundering, safer gambling, fraud prevention or regulatory reasons.
If you do not provide requested documents, provide incomplete documents or provide false documents, the Company may restrict your Account, delay payment processing, suspend withdrawals or close the Account.
You agree to cooperate fully, promptly and truthfully with any verification request.

F. Account Use and Player Representations

Your Account is for your personal use only. You must not sell, transfer, lend, share, pledge, gift or otherwise allow another person to use it.
Funds deposited into your Account must be used only for lawful participation in the Services.
The Company is not a bank or financial institution. Funds in your Account do not earn interest, indexation, investment return or other financial benefit.
You are responsible for understanding the rules of each Game before playing.
You accept that gambling involves risk and that you may lose money staked through the Services.
You are responsible for reporting and paying any tax or charge that may apply to your gambling activity in your jurisdiction.
You must use the Services in good faith and must not act in a way that harms the Company, other players, suppliers, regulators or payment providers.
You must not make chargebacks, deny payments, reverse payments or claim that a valid transaction was unauthorised.
You agree to reimburse the Company for losses, costs, fees, chargebacks or damages caused by your breach of these Terms.
You must notify the Company immediately if a payment method is lost, stolen, compromised or no longer under your control.
You must not use money from illegal activity, criminal proceeds, fraud, theft, unauthorised borrowing or other unlawful sources.
You must not allow your Account to be used by any third party, even with your permission.
You remain responsible for all activity carried out through your Account unless the activity results solely from an error by the Company.
If unauthorised access is suspected, contact [email protected] immediately.

G. Prohibited Actions and Irregular Playing Patterns

Prohibited Actions include any illegal, unlawful, fraudulent, abusive, dishonest or improper activity connected with the Site, the Account, payments, promotions, games or other players.
Prohibited Actions include collusion between players, syndicate play, coordinated bonus abuse and using multiple accounts to gain an advantage.
Prohibited Actions include using bots, scripts, artificial intelligence tools, automated software, screen scrapers or other systems designed to automate gameplay or account activity.
Prohibited Actions include selling, buying, transferring or acquiring accounts from other players.
Prohibited Actions include transferring funds between player accounts or receiving funds from another player account.
Prohibited Actions include match fixing, event manipulation, insider activity or attempting to influence an Event or game outcome.
Prohibited Actions include intentionally disconnecting from a Game, exploiting a game round, delaying a round or manipulating gameplay to gain an advantage.
Prohibited Actions include hacking, attempting to hack, bypassing security controls, circumventing systems, altering data or interfering with the Site or Services.
Prohibited Actions include using VPNs, proxies, location masking, false addresses or misleading identity details to access the Site from a restricted location or bypass controls.
Prohibited Actions include money laundering, terrorist financing, use of criminal proceeds, suspicious transactions or failure to provide source of funds evidence when requested.
Prohibited Actions include providing inaccurate, incomplete, forged, altered or invalid documents.
Prohibited Actions include abusing promotions by repeatedly depositing only during promotions, opening multiple accounts across the network, claiming repeated new-player offers or following patterns designed mainly to extract bonus value.
Irregular Playing Patterns may include equal, zero-margin or low-margin betting, hedge betting, covering large parts of a roulette table or placing opposing bets that substantially reduce risk while clearing wagering requirements.
Irregular Playing Patterns may include placing one or more wagers equal to or above 50% of the Bonus value on a single game, round, hand or Bet.
Irregular Playing Patterns may include building a balance and then materially changing bet size, game type or wagering structure to meet wagering requirements.
Irregular Playing Patterns may include placing large bets that generate a significant gain and then reducing bet size sharply to complete wagering requirements.
Irregular Playing Patterns may include reserving real-money funds in incomplete game rounds in order to use bonus funds first.
Irregular Playing Patterns may include building in-game value with bonus funds, losing the bonus and then cashing out that value with a second real-money deposit.
Irregular Playing Patterns may include moving from low-contribution games to high-contribution games after a large win for the purpose of meeting wagering requirements.
Irregular Playing Patterns may include roulette coverage strategies such as covering 24 or more numbers, betting red and black, odd and even, both halves, all columns or all dozens.
Irregular Playing Patterns may include baccarat bets placed on both banker and player in the same coup.
Irregular Playing Patterns may include Martingale or similar progression strategies where used to abuse bonus terms.
Irregular Playing Patterns may include staking all or a substantial part of real-money funds on low-odds bets while using bonus funds on higher-odds casino wagers.
Irregular Playing Patterns may include placing more than 25% of the initial deposit as a single Bet or wager.
Where the Company reasonably suspects a Prohibited Action or Irregular Playing Pattern, it may suspend or close the Account, withhold or void bonuses and bonus winnings, confiscate funds other than unstaked deposits where permitted, and provide information to regulators, authorities, financial institutions or payment providers.
The Company may apply these remedies to any other accounts held by you or linked to you within the Company Network.

H. Account Operation

You may request closure of your Account at any time by contacting [email protected].
If your Account has not been used for at least 12 months, it may be classified as dormant.
Before charging any dormant account fee, the Company will try to contact you and return available funds where possible.
The source terms state that a dormant account fee of GBP 5 per month may apply after notice, reflecting the cost of maintaining the Account.
A dormant account fee may reduce the Account balance to zero, but no additional debt will be created solely because of the dormant fee.
You may request access to your game history. The default account display may show only part of the history, so a full history request should be sent to [email protected].
Slots stake limits may apply under applicable regulation. Where UK-specific limits apply, the maximum online slots stake may depend on age category and current regulatory requirements.
Once a Bet is placed, it cannot normally be changed or cancelled.
Bets placed after an Event has started, after a result is known or after betting has closed may be treated as invalid and returned.
Cash-out features, if available, are offered at the Company’s discretion. Availability and value may change during an Event and the Company is not required to offer cash-out for every Event or Bet.
Results are confirmed according to official game records, supplier records, governing body data or other sources used by the Company.
If there is a conflict between information shown on the Site and the records held by the Company or its suppliers, the Company’s records will prevail.
The RTP of a Game, where available, can usually be found through the information or help section of that Game.

I. Deposits and Withdrawals

You must not deposit money obtained from illegal, fraudulent or unauthorised sources.
All transactions may be reviewed for anti-money laundering, counter-terrorist financing, fraud prevention, payment security and responsible gambling purposes.
Your Account will be credited only after a deposit has been confirmed by the Company and the relevant PSP.
The Company does not provide credit, arrange credit, permit credit or knowingly facilitate credit for gambling.
Credit cards cannot be used for gambling transactions in the UK and Ireland, including where a credit card is connected to an e-wallet or other payment service.
Available deposit methods may include Visa and Mastercard debit, virtual or prepaid cards, PayPal, PayviaPhone, Apple Pay, Instant Bank Payments, paysafecard, Payz, NETELLER, Skrill and NeoSurf, subject to availability and eligibility.
Certain payment methods may have limits. For example, the source material states that paysafecard may have limits from GBP 10 to GBP 700 per deposit.
The source payment information also states PayviaPhone may be UK-only, may have a GBP 10 minimum deposit, may not support withdrawals and may be subject to a 15% processing fee.
The source payment information states Instant Bank Payments may have a GBP 20 minimum deposit.
The source payment information states Payz may have a GBP 20 minimum deposit.
The source payment information states NETELLER and Skrill may have a GBP 20 minimum deposit and GBP 5000 maximum deposit, and that bonuses may be excluded from NETELLER and Skrill deposits.
The source payment information states NeoSurf may have a GBP 15 minimum deposit.
Payment methods and limits may vary by player, verification status, payment provider, country, risk review and regulatory requirement.
You must use payment methods that belong to you and are registered in your name.
You must notify the Company immediately if a payment method is lost, stolen, cancelled or compromised.
You may not transfer funds to another player or receive funds from another player through your Account.
The Company may hold customer funds in a separate account to meet regulatory segregation requirements. The source terms state that these funds are not protected in the event of insolvency and meet the Gambling Commission’s customer funds segregation category of not protected.
You may withdraw your real-money balance at any time, subject to verification, payment processing, regulatory checks, responsible gambling controls, outstanding deposits, fraud review and these Terms.
Before withdrawing, you may be required to make at least one successful deposit.
Withdrawals will normally be returned to the same payment method used for deposit where possible.
If the original payment method cannot receive withdrawals for technical, provider or policy reasons, another available verified method may be used.
If there are outstanding or unconfirmed deposits, the Company may delay or stop withdrawal processing until those deposits are confirmed.
PSP fees connected with deposits or withdrawals may be passed to you where applicable.
The source terms state that withdrawals may be subject to a processing fee of 1% up to GBP 3 per withdrawal.
If your balance is below the minimum withdrawal amount, you may contact support to request withdrawal of the full remaining balance where permitted.
Payment method verification may be required before a withdrawal is processed. For debit card verification, the Company may request the front and back of the card with the middle digits and CVV covered. For e-wallet verification, the Company may request a profile screenshot showing your name and email.
For PayviaPhone deposits, the Company may request a phone bill showing the mobile number used and your full name.
For other methods, the Company may request evidence showing that the method belongs to you.
Withdrawal requests may appear as pending while checks are completed. You may not be able to cancel a withdrawal once requested.
The Company may request further information about your identity, source of funds or source of wealth at any time.
Where anti-money laundering, fraud, identity or document concerns arise, the Company may suspend the Account and freeze funds until the review is complete.
Babaloo Limited may provide transaction processing services. Statements may show payment identifiers such as ProgressPlay Limited, Babaloo Limited or Babaloo CASHOO.EU.

J. Responsible Gambling and Self-Exclusion

The Services are provided for personal entertainment. They are not designed to provide income, profit or financial security.
You should set a budget, understand game rules, monitor your gambling activity and avoid gambling with money you cannot afford to lose.
Casimpo Casino may provide deposit limits, net deposit limits, wager limits, loss limits, session limits, time reminders, time-outs, cooling-off periods and self-exclusion tools.
Limit decreases may take effect immediately. Limit increases may be subject to a waiting period, which may be at least 24 hours where required.
The Company may apply responsible gambling restrictions proactively if it identifies signs of potential gambling-related harm or risky activity.
Restrictions may include deposit limits, net deposit limits, loss limits, wagering limits, session limits, time restrictions or Account suspension.
You may review restrictions and safer gambling tools in the Play Responsibly or Account section where available.
For responsible gambling support, contact [email protected] or use live chat through the Site.
You may request self-exclusion through the responsible gambling section or by contacting [email protected].
Before self-exclusion is confirmed, you may receive information about the consequences of self-exclusion.
Self-exclusion may apply across the Company Network and cannot be cancelled during the agreed self-exclusion period.
Undetermined Bets at the time of self-exclusion will be settled in the ordinary way, and any applicable winnings will be paid subject to these Terms.
At the end of a self-exclusion period, the exclusion may remain in place until you take positive action to return, subject to any minimum exclusion period and cooling-off period required.
You agree to provide accurate details so that the Company can help prevent access during self-exclusion.
You must not attempt to bypass self-exclusion by changing registration details, opening another Account, using another person’s details or using misleading information.
If you are considering self-exclusion, you may also register with GAMSTOP, a free service for self-exclusion from gambling companies licensed in Great Britain.
The Company may direct players to external support organisations such as GamCare, Gamblers Anonymous or other recognised support services.

K. Bonuses, Promotions and Rewards

Promotions, Welcome Bonuses, registration offers, free spins, free bets, free tickets, reward points and other incentives are subject to these Terms and to the specific terms displayed for the offer.
You must satisfy all eligibility rules before receiving a Bonus. Eligibility may depend on account status, payment method, country, verification, previous bonus use, opt-in steps or deposit amount.
A Deposit Bonus may be credited after an eligible qualifying deposit. Deposits made through some payment methods may not qualify.
A Bonus may appear in a bonus balance and may be subject to wagering requirements before conversion to withdrawable real money.
Complimentary Bonuses may be offered at the Company’s discretion. They may be subject to wagering requirements, expiry periods and game restrictions.
Registration Bonuses may be offered only to new eligible registrants and may be limited to one per Site or to a set number across the Company Network.
The source terms state that a player may receive up to five registration or Welcome Bonuses, five casino welcome bonuses and one sports welcome bonus across the Company Network, subject to the applicable rules.
Bonus funds must be used according to the rules of the promotion. Real-money wagers may not count towards a Bonus requirement unless the promotion says otherwise.
Where more than one Bonus is active, the calculation of winnings and wagering contribution may be divided according to the initial amounts of each Bonus.
Unless stated otherwise, one Bonus may be active at a time. Other Bonuses may remain pending until the active Bonus is completed, cancelled or expires.
If your Bonus balance falls below a stated threshold, a pending Bonus may become active according to the order and rules of the promotion.
You may be able to activate a pending Bonus by cancelling an active Bonus, but cancelled Bonus funds and pending Bonuses may be removed.
You may withdraw your real-money balance before completing a wagering requirement, but this may remove active and pending Bonus funds and may prevent conversion of Bonus winnings.
You are responsible for any tax or levy connected with the receipt or use of Bonus funds.
The Company may cancel, modify or suspend a Bonus, promotion, reward scheme or offer where required by law, regulation, licensing conditions, fraud prevention, consumer protection, technical issues or operational needs.
Any non-insignificant breach of the Bonus rules may allow the Company to cancel Bonus funds, revoke points, remove Bonus winnings or close the Account.
Free money bonuses and winnings from them are treated as Bonus funds until they are wagered and converted according to the applicable rules.
The source terms state that casino free money bonuses may require wagering 10 times the initial Bonus amount within 30 days.
The source terms state that bingo free money bonuses may require wagering 2 times the initial Bonus amount within 30 days.
Free money bonus conversion may be capped at one time the initial Bonus amount, with excess removed from the Bonus balance.
Free spins are usually valid for a limited period. The source terms state that free spins are valid for 7 days after final crediting.
Winnings from free spins may be treated as Bonus funds. The source terms state that casino and bingo free-spin winnings may require wagering 10 times within 7 days.
The source terms state that free-spin Bonus conversion may be capped at GBP 20.
Free spins may be usable only on selected games according to the promotion rules.
Winnings from free bets may be added to Bonus funds after deducting the free bet stake, where applicable.
The source terms state that free bets are valid for 7 days and may require wagering 1 time within 7 days.
The source terms state that free bet Bonus conversion may be capped at GBP 200.
Free bets may be usable only on selected events according to promotion rules.
Free tickets may be valid only for selected bingo rooms and may expire after the period stated in the promotion.
Rewards programme participation may require at least one qualifying deposit. The source terms state that a GBP 10 deposit may be required to collect points or buy an item in the store.
Items purchased through a rewards store may expire after 30 days.
Casino bonuses, free spins or free bets purchased through a store may have separate wagering requirements, conversion caps and expiry rules.
Progress through rewards levels may require collecting points and making a qualifying deposit during the previous 30 days.
All items, points and rewards remain subject to the specific terms shown at the time of purchase or claim.

L. Bingo

If bingo products are available, different bingo room formats may be offered, including 75-ball, 80-ball, 90-ball, 30-ball and other variants.
Each bingo room may have its own ticket price, prize structure, winning patterns, schedule and minimum player requirements.
To play bingo, you must buy one or more tickets before the relevant game starts, subject to the maximum number of tickets permitted.
Winning patterns may include one line, two lines, full house, corners, specific patterns or other combinations shown in the game rules.
Once a bingo game starts, numbers may be marked automatically and the outcome will be determined by the game system.
More than one player may win the same prize category. Where this happens, the prize may be split according to the rules of the room.
If a bingo game is cancelled, purchased tickets may be void and the ticket cost may be refunded to the Account balance. Promotional tickets may be returned as promotional value where applicable.
A bingo game may open only where the minimum required number of players has registered.
Bingo-specific rules are available through the relevant game help section and form part of these Terms.

M. Company Powers and Technical Authority

The Company will make commercially reasonable efforts to prevent malfunctions, errors, incorrect odds, incorrect event data, incorrect game data and other technical problems.
If a technical failure, system error, game error, payment error or other malfunction occurs, the Company may cancel affected participation and refund the stake or participation fee where appropriate.
If an error results in incorrect winnings or an incorrect increase in your balance, you are not entitled to keep those winnings.
You must inform the Company of any obvious error. The Company may deduct incorrectly credited sums from your Account or set them off against amounts owed to you.
The Company may cancel, terminate, modify or suspend the Services where they cannot be conducted as planned because of viruses, bugs, tampering, unauthorised intervention, fraud, technical failures or events beyond the Company’s control.
The Company may limit, refuse or cancel any Bet, stake, wager or Game where it believes fraud, bad faith, integrity concerns or improper conduct may be involved.
If a Game is interrupted after a wager has been placed, the Company will take reasonable steps to restore the Game state where possible.
If restoration is not possible, the Company may terminate the Game round, refund the wager where appropriate and follow any applicable regulatory reporting requirement.
Random number generators, supplier systems and the Company’s server records determine the relevant game results. If a result shown on your device conflicts with the server record, the server record prevails.
The Company may amend, modify or discontinue Games, Services, bonuses or promotions, or introduce new Games and features, provided that this is not applied retroactively to remove rights already granted.

N. Limitations and Reservations of Responsibility

The Site, Services, game content, software and information are provided on an as-is and as-available basis, except where applicable law requires otherwise.
The Company is not responsible for errors, interruptions, delays, communication failures, deletion, defects, unauthorised access, alteration of data or indirect loss caused by events outside its reasonable control.
The Company is not responsible for technical problems with networks, Wi-Fi, Bluetooth, devices, servers, providers, software, email systems or internet traffic outside its control.
The Company is not responsible for damage to hardware, software or data caused by systems or communications errors, bugs, viruses or third-party services outside its control.
The Company does not guarantee that the Site will always be uninterrupted, timely, secure, error-free or compatible with every device or browser.
The Company does not guarantee that every item of information on the Site is complete, current or error-free, although reasonable steps may be taken to correct identified errors.
The Company is not responsible for losses arising from your reliance on third-party websites, external links, third-party content, payment provider restrictions or internet service provider actions.
You use the Site and Services at your own risk, subject to rights that cannot legally be excluded.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

O. Intellectual Property

All intellectual property rights in the Site, Services, software, designs, images, logos, trademarks, trade names, games, files, audio, video, text, graphics and other materials belong to the Company, its group companies, suppliers or licensors.
You receive a limited, personal, revocable, non-transferable right to use the Site and Services for lawful personal entertainment only.
You must not copy, redistribute, publish, sell, assign, license, sublicense, transfer, modify, translate, reverse engineer, decompile, disassemble or attempt to access the source code of the Site or Services.
You must not create derivative works from the software, make the Site or Services available to third parties, or use the Company’s rights for commercial purposes.
No ownership rights are transferred to you by your use of the Site or Services.

P. Customer Support

You may contact customer support about any matter related to the Site, Services, Account, verification, deposits, withdrawals, bonuses, technical issues or responsible gambling.
General support is available at [email protected].
Responsible gambling support is available at [email protected].
Support communications may be reviewed, escalated, recorded or documented where necessary for quality, security, regulatory, complaint handling or responsible gambling purposes.
You must communicate with support staff respectfully. Abusive, threatening, offensive, discriminatory or harassing behaviour toward Company employees or representatives will not be tolerated.
If abusive behaviour occurs through email, phone, live chat, account messages or any other channel, the Company may suspend the Account, restrict support access, void bonuses or close the Account where appropriate.
Support agents will not ask for your password, full card number, CVV, PIN or online banking credentials.

Q. Complaints and Disputes

If you have a complaint, contact [email protected] with your Account details, a clear description of the issue, dates, transaction references and any relevant screenshots or documents.
Complaints should be raised within 6 months from the date of the incident to which the complaint relates.
The Company aims to acknowledge receipt of a complaint within 24 hours.
The Company will review complaints as quickly and reasonably as possible and may request further information from you where needed.
The complaints process will be completed within 8 weeks from the date the initial complaint is made, where required by applicable rules.
At the end of the complaint process, the Company will provide a final decision or explain the position reached.
If the complaint cannot be resolved through internal procedures, you may be entitled to refer the dispute to an alternative dispute resolution entity.
The source terms identify eCOGRA as an ADR entity and state that it may be contacted through https://ecogra.org/products-services/alternative-dispute-resolution.
Complaints relating to self-exclusion, safer gambling, payment verification, fraud review, bonus terms or game results may require additional checks and may involve specialist teams.

R. Privacy and Data Protection

The Company may process personal data to register Accounts, verify identity and age, process payments, prevent fraud, comply with anti-money laundering requirements, provide customer support, operate games, handle complaints and meet responsible gambling obligations.
Personal data may include registration details, contact details, date of birth, identity documents, address documents, payment method details, bank or e-wallet information, phone bill evidence, source of funds information, gameplay history, deposit history, withdrawal history, bonuses, winnings, losses and support communications.
The Company may share data with group companies, suppliers, payment providers, game providers, fraud prevention services, responsible gambling services, regulators, law enforcement bodies, auditors and professional advisers where lawful and necessary.
You may contact [email protected] for privacy-related requests, subject access requests or questions about how your personal data is used.
You may withdraw marketing consent or object to direct marketing by contacting [email protected] with the subject line unsubscribe, or by using unsubscribe tools in marketing messages.
Internet transmission cannot be fully secured. You should avoid sending sensitive credentials, passwords, full payment details or banking credentials by email.

S. Miscellaneous

These Terms and the relationship between you and the Company are governed by the law stated in the applicable terms and by mandatory consumer protection and gambling regulation that applies to you.
Nothing in these Terms is intended to prevent a consumer from bringing legal proceedings where such rights cannot legally be restricted.
The Company may set off any positive balance in your Account against amounts that you owe to the Company, including chargebacks, reversed transactions, incorrect credits or damages caused by breach of these Terms.
The Company may transfer or assign its rights and obligations under these Terms to another group company, operator, service provider or third party where permitted by law and regulation.
You may not transfer, assign, sell, pledge or otherwise dispose of your rights or obligations under these Terms.
Nothing in these Terms creates an agency, partnership, trust, fiduciary relationship or employment relationship between you and the Company.
Nothing in these Terms grants rights to a third party unless expressly stated.
Failure by the Company to enforce a provision immediately does not waive the right to enforce it later.
If any provision is found invalid or unenforceable, the remaining provisions will continue in effect.
Contact details for the Site are as follows:

General Support: [email protected]
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