Casimpo Casino Privacy Policy

This Privacy Policy explains how personal data is collected, used, stored, shared and protected when you use Casimpo Casino through casimpo-casino.uk. It also explains the rights you may have in relation to your personal data.

Casimpo Casino is operated by ProgressPlay Limited, with registered address at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. In this Policy, “we”, “us”, “our” and “the Company” refer to ProgressPlay Limited and the Casimpo Casino services made available through the website.

We are committed to handling personal data transparently, lawfully and securely. We aim to provide clear information about what data we collect, why we use it, who may receive it, how long it may be kept and how you can exercise your data protection rights.

1. Scope of This Policy

1.1. This Policy applies to personal data processed in connection with the Casimpo Casino website, player accounts, casino games, payment services, customer support, responsible gambling tools, marketing communications and related services.

1.2. “Personal data” means any information that identifies you or can reasonably be connected to you, either directly or together with other information.

1.3. “Processing” means any operation performed on personal data, including collection, recording, storage, review, use, disclosure, transfer, restriction, erasure or destruction.

1.4. This Policy does not apply to third-party websites or services that may be linked from our website. Those services have their own privacy policies.

2. Data Controller

2.1. ProgressPlay Limited acts as the data controller for personal data processed in connection with the operation of Casimpo Casino.

2.2. Casimpo Casino may also act as a partner or controller in relation to certain website-level data, brand communications or services connected with casimpo-casino.uk.

2.3. If contractual or operational arrangements change, control of certain personal data may transfer where permitted by law and subject to appropriate safeguards.

3. Privacy Contact

3.1. If you have questions about this Policy or wish to exercise privacy rights, contact us at [email protected].

3.2. For account support that is not privacy-specific, contact [email protected].

3.3. We may ask you to verify your identity before responding to a privacy request.

4. When We Collect Personal Data

4.1. We collect personal data when you visit the website, register an account, log in, use games, make deposits or withdrawals, claim bonuses, contact support, submit documents, use responsible gambling tools or interact with marketing communications.

4.2. Some data is provided directly by you. Other data is generated through your use of the website or obtained from payment providers, verification providers, fraud prevention services, responsible gambling services, game providers or other lawful sources.

4.3. We may also collect information from publicly available sources where this is needed for verification, fraud prevention, anti-money laundering, safer gambling or legal compliance.

5. If You Do Not Provide Personal Data

5.1. You are not required to provide personal data unless you choose to use services that require it. However, some information is necessary to register an account, verify your identity, provide gambling services, process payments, meet licensing duties and protect users.

5.2. If you do not provide required information, we may be unable to register your account, verify your age, process a deposit, complete a withdrawal, provide customer support, apply safer gambling tools or comply with legal obligations.

5.3. For example, we may need your residential address and country of residence for regulatory purposes. We may also need payment details to process a withdrawal, or an email address to send operational account messages.

6. Personal Data We May Collect

6.1. Registration data may include your email address, first name, last name, gender, date of birth, residential address, city, country, postcode, phone number, mobile number, account currency, language preference, occupation and similar account information.

6.2. Login and device data may include IP address, device type, operating system, browser type, screen resolution, technical identifiers, login time, previous pages, location indicators and security signals.

6.3. Gaming data may include deposits, withdrawals, wagers, bonuses, game sessions, game history, session duration, wins, losses, stakes, game preferences and responsible gambling indicators.

6.4. Verification data may include passport, ID card, driving licence, document photographs, proof of address, utility bills, bank statements, card images with sensitive digits hidden, e-wallet screenshots, phone bills, source of funds information and source of wealth evidence.

6.5. Payment data may include bank account details, e-wallet details, card-related information, transaction identifiers, payment method status, deposit and withdrawal history, chargeback information and PSP responses.

6.6. Support data may include messages, complaints, requests, chat transcripts, call notes, screenshots, account comments and any information you choose to provide when contacting us.

6.7. Marketing and preference data may include communication consents, opt-in and opt-out choices, campaign interactions, website behaviour, offer preferences and profiling information used to tailor content where permitted.

7. Why We Process Personal Data

7.1. We process personal data to register and manage your account, including identity checks, age verification, login security and account administration.

7.2. We process personal data to provide casino games, account tools, cashier services, bonuses, promotions, customer support and responsible gambling functions.

7.3. We process personal data to handle deposits, withdrawals, payment verification, failed transactions, chargebacks, refunds and payment-provider requirements.

7.4. We process personal data to respond to questions, complaints, technical reports, document requests, self-exclusion requests and other support matters.

7.5. We process personal data to meet legal, regulatory and licensing duties, including anti-money laundering, counter-terrorist financing, fraud prevention, age verification, player protection and gambling compliance.

7.6. We process personal data to prevent minors, self-excluded users, restricted players and users from prohibited locations from accessing the Services.

7.7. We process personal data to monitor responsible gambling risk, apply limits, review net deposit activity, identify possible gambling-related harm and provide safer gambling interventions.

7.8. We process personal data to improve the website, games, support experience, payment services, fraud controls, security systems and business operations.

7.9. We process personal data to protect our rights, assets, interests, users, suppliers and legal position, including the establishment, exercise or defence of legal claims.

7.10. Where you consent or where otherwise permitted, we may process personal data to send marketing communications, personalise offers, analyse advertising effectiveness and improve promotional relevance.

8. Legal Bases for Processing

8.1. We may process personal data because it is necessary to perform a contract with you, such as registering an account, providing games, processing transactions and managing account services.

8.2. We may process personal data because it is necessary to comply with legal obligations, including gambling regulation, licensing conditions, anti-money laundering rules, fraud reporting, tax, accounting and responsible gambling duties.

8.3. We may process personal data based on legitimate interests, such as improving services, protecting systems, preventing fraud, analysing performance, handling support, defending legal claims and managing business operations.

8.4. We may process personal data based on your consent, for example where you opt in to certain marketing communications or other optional processing.

8.5. Where processing is based on consent, you may withdraw that consent at any time by changing your account settings or contacting [email protected]. Withdrawal of consent does not affect processing carried out before consent was withdrawn.

8.6. Where processing is based on legitimate interests, you may object to that processing. We will review the objection and stop processing unless we have compelling legitimate grounds or need the data for legal claims.

9. Marketing, Profiling and Personalised Offers

9.1. If you agree to receive marketing, we may send information about casino services, promotions, bonuses, games, rewards or related offers by email, SMS, push notification, account message or other communication channels you selected.

9.2. We may use automated analysis and profiling to understand your preferences, playing patterns, account activity, location, age range, preferred communication time and response to previous offers.

9.3. Profiling may be used to make marketing more relevant, improve user experience, analyse campaign performance and avoid sending unsuitable offers.

9.4. You may opt out of direct marketing at any time by using the unsubscribe option in a message, changing your account settings or sending an email with the subject “unsubscribe” to [email protected].

9.5. Opting out of marketing does not automatically delete your account or remove information we must keep for legal, regulatory, security or account administration purposes.

10. Sharing Personal Data

10.1. We may share personal data with companies in the same corporate group where this supports the operation, administration, compliance or improvement of the Services.

10.2. We may share personal data with service providers who help us operate Casimpo Casino, including KYC and AML providers, payment processors, banks, fraud prevention services, chargeback investigators, responsible gambling services, hosting providers, cloud providers, analytics providers, customer support providers, CRM providers, game providers, digital signing services, marketing providers, mailing services, call centres, legal advisers, accountants, auditors and technical consultants.

10.3. We may share personal data with public bodies, regulators, licensing authorities, gambling authorities, law enforcement agencies, courts, tax authorities or other official bodies where required or permitted by law.

10.4. We may disclose personal data to protect our rights, interests, property, users, suppliers or legal position, including in connection with legal claims or investigations.

10.5. If the Company, a group company, the Site, assets or contractual rights are sold, merged, reorganised, financed, transferred or subject to insolvency proceedings, personal data may be shared with prospective buyers, investors, lenders, advisers or successor operators where lawful and necessary.

10.6. We require service providers to handle personal data according to applicable data protection requirements and to use the data only for authorised purposes.

11. Your Privacy Rights

11.1. You may have the right to request access to personal data we hold about you.

11.2. You may have the right to ask us to correct inaccurate or incomplete personal data.

11.3. You may have the right to request erasure of personal data where it is no longer needed, where consent has been withdrawn and no other legal basis applies, where you successfully object to processing, where processing is unlawful or where erasure is required by law.

11.4. The right to erasure may not apply where we must keep data to comply with legal obligations, meet licensing duties, prevent fraud, complete AML checks, handle disputes or establish, exercise or defend legal claims.

11.5. You may have the right to restrict processing while accuracy is checked, where processing is unlawful but you do not want erasure, where we no longer need the data but you need it for legal claims, or where an objection is being reviewed.

11.6. You may have the right to data portability for data you provided to us, where processing is based on consent or contract and carried out by automated means.

11.7. You may have the right to object to processing based on legitimate interests, including related profiling.

11.8. You may object at any time to processing for direct marketing, including profiling connected with direct marketing.

11.9. You may withdraw consent at any time where processing is based on consent.

11.10. You may have the right to lodge a complaint with a supervisory authority responsible for data protection matters.

11.11. To exercise your rights, contact [email protected]. We may need additional information to verify your identity before acting on a request.

11.12. We aim to respond to rights requests without undue delay and normally within one month. This period may be extended where a request is complex or where multiple requests have been made.

11.13. Requests are usually handled free of charge. If a request is manifestly unfounded, excessive or repetitive, we may charge a reasonable fee or refuse to act where permitted by law.

12. Cookies

12.1. We use cookies and similar technologies when you visit casimpo-casino.uk or use the Services.

12.2. Cookies may be required to keep the website functioning, maintain security, remember preferences, support account login, provide cashier features, analyse website use and improve the user experience.

12.3. Strictly necessary cookies are essential for the website and cannot usually be disabled through our systems without affecting core functionality.

12.4. Performance and analytics cookies help us understand how visitors use the website, identify technical issues and improve page performance.

12.5. Advertising and targeting cookies may help measure campaigns, personalise content and show relevant offers where permitted.

12.6. You can manage or delete cookies through your browser settings. If you block some cookies, parts of the website may not work as intended.

13. Retention of Personal Data

13.1. We retain personal data for as long as necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by law.

13.2. In general, personal data connected with a player account may be retained for at least five years after account closure or termination, reflecting regulatory, licensing, AML, accounting, fraud prevention and dispute-handling requirements.

13.3. Some records may be retained for longer where needed for legal claims, investigations, self-exclusion, responsible gambling protection, regulatory reporting or compliance with official instructions.

13.4. We periodically review retained personal data and delete, anonymise or restrict data where it is no longer required.

14. International Transfers

14.1. Personal data may be transferred to countries outside the United Kingdom, the European Economic Area or your country of residence where this is necessary for hosting, support, payment processing, compliance, fraud prevention, group administration or other operational purposes.

14.2. Where personal data is transferred internationally, we use appropriate safeguards where required, such as adequacy decisions, standard contractual clauses, legally binding instruments or other recognised transfer mechanisms.

14.3. You may request information about safeguards used for international transfers by contacting [email protected].

15. Protection of Personal Data

15.1. We use technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

15.2. Security measures may include access controls, encryption, monitoring, document controls, payment security processes, staff training and supplier due diligence.

15.3. No internet transmission or online system can be guaranteed to be completely secure. You should protect your login details and avoid sending passwords, full card numbers, CVV codes, PINs or banking credentials by email or chat.

15.4. Where we are required to disclose data to public authorities or other third parties, our ability to control how those parties protect the data may be limited by law.

16. Third-Party Links

16.1. The website may contain links to third-party websites, applications, payment services, support resources or external information pages.

16.2. We do not control third-party websites and are not responsible for their privacy practices, security standards, content or data processing.

16.3. Before providing personal data to a third-party website or application, you should review that third party’s privacy policy.

17. Changes to This Policy

17.1. We may update this Privacy Policy from time to time.

17.2. Updated versions may be published on casimpo-casino.uk. Where changes are significant, we may also provide notice through the website, account messages, email or another reasonable communication method.

17.3. Unless stated otherwise, changes take effect when the updated Policy is published.

18. Contact Details

Casimpo Casino
387 Jubilee St, Stepney Green, London E1 3EH, UK
Phone: +442077809100
Privacy Requests: [email protected]
General Support: [email protected]
Marketing Opt-Out: [email protected]